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Prices and conditions of sale
The price of the test(s) quoted on the website are amended from time to time. All payment must be made in sterling.
Payments made online
You may send your order via the online ordering system, including your payment card details.
Payment must be received in full prior to the shipping of any Sample Collection Pack or Home Test Kits. All prices quoted include VAT.
When you send your order over the internet, CNS will send you an order confirmation by email. All order confirmations will be sent on or before (but no later than) delivery of your sample collection pack or home test kit.
After your payment has been processed we will forward you the necessary Sample Collection Pack / Home Test Kit needed. This should be dispatched within 5 working days depending on stock.
All despatch dates quoted are approximate only. All shipments are sent first class or by courier. No specific times will be allotted to delivery.
It is the express responsibility of you to inspect your order immediately upon delivery. You shall notify CNS within 7 days of delivery in respect of any damage to the sample collection pack(s) / Home Test Kit(s), shortfall or incorrect specification being delivered. If you do not notify CNS within 7 days following delivery, the order received shall be deemed in accordance with the order placed by you and completely satisfactory
Delivery of your test results
CNS aims to deliver your Test Results within 10 working days of receipt by CNS of your returned sample(s). If CNS are unable to deliver your Test Results within 30 days, CNS will contact you using the means by which your order confirmation was sent, giving you details of the likely delivery date and giving you the option to cancel your order if you would rather not wait. If you decide to cancel your order, CNS will issue a refund of the full price of the Test(s).
Sample Retention Policy
Serum and Plasma samples are stored frozen and retained for a period of 1 month, in accordance with the Royal College of Pathologists Guidelines. Additional testing or retests will only be performed upon specific request by the client. Samples will be disposed of after this period by incineration.
Order Cancellation and Refund
All orders may be cancelled and refunded prior to the issue of the sample collection pack(s) or Home Test Kit(s).
Under the Distant Selling Regulations you may cancel the order within 14 days following the date it was received. To do this you must either notify CNS by email or send a letter to the address provided on the website informing CNS that the order is being returned under the "14 day cooling off period". A refund will be made within 30 days of receiving the cancellation request. Further details of the Distant Selling Regulations can be found at: https://www.gov.uk/online-and-distance-selling-for-businesses/overview
Refunds will not be given after the sample collection pack(s) or Home Test Kit(s) has been used.
In purchasing our products you are agreeing with our terms and conditions and therefore agree not to sell Food Detective, FoodPrint Kits or any of the other tests we offer outside of England, Scotland and Wales.
Support on any test results is provided by Cambridge Nutritional Sciences Ltd. Where necessary we also advise the assistance of a professional health care provider and any medical concerns should be referred to a medical doctor.
Cambridge Nutritional Sciences Ltd., Eden Research Park, Henry Crabb Road, Littleport, Cambridgeshire CB6 1SE. Tel: 01353 863279 Fax: 01353 863330 Email:firstname.lastname@example.org
VAT no: 04201429